Frequently Asked Questions
Everything you need to know about your gear and your performance.
What is your return policy on high-performance footwear?
We offer a 30-day trial period on all running and cycling shoes. If they don't provide the perfect fit or support for your stride, you can return them for a full refund or exchange, even if they have been lightly worn outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express 2-day shipping is available at checkout for athletes who need their gear ready for an upcoming race weekend.
Do you offer professional bike fitting services?
Yes, we offer both virtual and in-store professional bike fittings. Please visit our 'Services' page to book an appointment with one of our certified endurance specialists.
Are your nutritional products batch-tested for banned substances?
Absolutely. We only stock nutrition and supplement brands that carry Informed-Sport or NSF Certified for Sport certifications to ensure safety and compliance for competitive athletes.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Pulse Endurance account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger equipment purchases like trainers and frames.